Frequently Asked Questions
Everything you need to know about your Vault X shopping experience.
How do I determine the right size for me?
Each product page features a detailed 'Size Guide' with specific measurements. Since we curate various fashion cuts, we recommend comparing our measurements against a similar garment you already own for the best fit.
What is the Vault X return policy?
We offer a 30-day return window for all unworn items with original tags attached. Please note that for hygiene reasons, jewelry and intimate apparel are final sale unless defective.
When will my order ship and how can I track it?
Orders are typically processed within 1-2 business days. Once your package leaves our warehouse, you will receive an email with a tracking number to monitor your delivery in real-time.
Do you offer international shipping?
Yes, Vault X ships to over 50 countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated automatically at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options through Klarna and Afterpay.
How should I care for my Vault X garments?
To ensure longevity, always follow the care label instructions inside the garment. We generally recommend washing delicate items in cold water and hanging them to dry to maintain fabric integrity.